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Download FREE Sample Here for Test Bank for Supervision 13th Edition by Leonard. Note : this is not a text book. File Format : PDF or WordPart I: SUPERVISORY MANAGEMENT OVERVIEW AND CHALLENGES. 1. The Supervisory Challenge. 2. The Management Functions. 3. Supervisory Planning. 4. Supervising a Diverse Workforce. Critical Incidents Part I. Part II: ESSENTIALS OF EFFECTIVE SUPERVISION. 5. Leadership and Followership. 6. Communicating in a Noisy World. 7. Principles of Motivating Followers. 8. Solving Problems, Making Decisions and Managing Change. Critical Incidents Part II. Part III: ORGANIZING, STAFFING, MANAGING AND MEASURING FOR SUCCESS. 9. The Principles of Organizing. 10. Empowering Employees for Success. 11. Building Effective Teams. 12. Performance Management. Critical Incidents Part III. Part IV: CONTROLLING AND MANAGING PERFORMANCE AND CONFLICT. 13. Fundamentals of Controlling. 14. Resolving Conflicts. 15. Positive Discipline.
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